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NavLog

NavLog

Support

NavLog is a small, solo-run project in private beta. We read every message and try to reply within a couple of business days.

Not for emergencies. NavLog is a logbook, not a monitoring or emergency-response service. Nobody is watching your position in real time, and messages to support are not monitored for distress. If you are in danger on the water, contact the appropriate rescue authority immediately — in the U.S. that is the Coast Guard on VHF Channel 16 or by calling 911.

Contact us

Email support@navlog.io for help, questions, feature ideas, or to report a problem. During the beta this is the fastest way to reach a human.

Reporting a bug

A good bug report saves a round-trip of questions. When something goes wrong, please include as much of the following as you can:

  • What happened versus what you expected to happen.
  • Where you saw it — web dashboard, mobile app, or the on-board device — and which screen.
  • When it happened (date and rough time, with your time zone), and whether it happens every time or just once.
  • Steps to reproduce — the sequence of taps or clicks that led to it.
  • The account email you were signed in with, and the vessel, trip, or device involved if relevant.
  • App version and platform — e.g. iOS / Android and the version shown on the mobile Settings screen, or which browser on web.
  • A screenshot or screen recording, and any error message text, if you have it.

Device & pairing help

If a NavLog Core device won't pair, shows offline, or stops uploading, include the device code printed on its label and roughly when it last worked. Many issues come down to Wi-Fi connectivity at the dock or on the vessel.

Account, data export & deletion

To export your trip data or request deletion of your account and associated records, email support@navlog.io from the address on your account. See the Privacy Policy for what we store and how deletion works.

NavLog

NavLog is a voyage logbook and record-keeping tool. It is NOT a navigation system, a collision-avoidance aid, or a safety-of-life device, and it is not monitored for distress or emergency response. Always rely on certified navigation equipment and official sources, and contact the appropriate rescue authority (e.g. the Coast Guard on VHF Channel 16) in an emergency.